How do I get final assets from a Creator?

Everything happens right on The Hub!

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You've found a great creator, aligned on a contract, and they're off and running to make you some great content.  You may be wondering "how will I get the final assets?" 

Directly on The Hub of course!

Here's how it works:

  • When a Creator finishes a shoot, they upload assets directly to The Hub.
  • You'll be notified by email when assets are ready to review.
  • Log in to The Hub and click on the job card.
  • You'll see small preview images of your assets - just click to review full-size versions. (These images have a watermark on them, but don't worry that goes away when you download - you can read more about watermarks here if you like.)

Be sure to review your assets BEFORE you DOWNLOAD - once you hit download, payment is immediately triggered to your photographer. Any revisions or comments should be made before images are downloaded.

  • If you have any comments or feel that edits are needed, message with your creator directly on The Hub. Once the changes are made, they can re-upload the assets and you can preview them again before downloading.
  • When you're happy with the images (and only when you're happy) download them to your computer!

Here's a quick video of the whole process in action - it's very really simple:

Download Assets - Video Example

    Make sure to add support@thehhub.com and shannon@thehhub.com to your address book so our emails get to you!  If you haven't already, be sure to check your spam/junk folder, as the email may be stuck there.